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Politique de remboursement

Dernière mise à jour: 16 janvier 2026

Notre garantie: Nous soutenons la qualité de notre service. Si vous n'êtes pas satisfait de vos résultats de recherche dans les 7 premiers jours, nous offrons une garantie de remboursement sans tracas.

1. Subscription Refunds

1.1 Money-Back Guarantee

New subscribers are eligible for a full refund within 7 days of their initial purchase if they are unsatisfied with the service. This applies to both monthly and annual plans.

1.2 Monthly Subscriptions

After the initial 7-day period, we do not generally offer refunds for monthly subscriptions. You may cancel at any time to prevent future billing, and your access will continue until the end of the current billing cycle.

1.3 Annual Subscriptions

For annual subscriptions, you may request a pro-rated refund within the first 30 days. We will refund the unused portion of your subscription term, minus the cost of months already used (calculated at the monthly non-discounted rate).

2. Pay-Per-Search Refunds

For one-time search credits or pay-as-you-go purchases:

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3. Refund Eligibility Table

Scenario Timeframe Refund Status
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4. How to Request a Refund

To initiate a refund request, please follow these steps:

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5. Exceptions

Non-Refundable Items & Situations

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6. Late or Missing Refunds

If you haven't received a refund yet:

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7. Contact Us

If you have any questions related to refunds and returns, please contact us:

  • Email: billing@aifacesearch.io
  • Support Portal: Available in your dashboard